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Vertical Dealer is a privately funded independent Automotive Industry Review Board created to accelerate awareness of dealership best practices that apply to customer satisfaction and quality service, as well as dealership marketing and sales operations.

RoadSport - 1st class all the way!

I purchased my ‘04 BMW X3 from Roadsport in September 2007. Although the vehicle was 3 years old, it looked as if it had just rolled off the showroom floor. Better yet, it still had a factory warranty period that extended for another 2 years. Clint Ralls of Roadsport requested an AutoCheck Vehicle History Report and the results came back clean as a whistle with the highest possible rating.

Clint and Clint Jr. were a pleasure to deal with. As is their style, not only was the vehicle in great shape, their customer service and care was impeccable. This vehicle exceeded my expectations and I never felt more comfortable purchasing an automobile.   

I would highly recommend stopping by Roadsport and checking out the inventory of fine used automobiles. If you don’t see what you want, Clint & Company will do whatever they can to satisfy your needs. They are 1st class all the way!

Mike E.

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Affordable SEO Services - Best Price SEO

An outstanding bargain for dealerships seeking to upgrade their Search Engine Optimization and take it to the next level.

Best Price SEO affordable SEO solutions have been at the forefront of the SEO revolution for some of the largest corporations in the world, with superior technical knowledge and a vast systems-in-place network, the SEO strategy they have provided for their dealership clients has shown outstanding ROI across the board.

Best Price SEO - Affordable SEO Solutions
www.bestpriceseo.com
Phn: 408-250-2390
Fax: 408-516-5827

Capitol Suzuki Review

I was looking for a new car within my limited budget and found the best deal at Capitol Suzuki. I purchased a new SX4 and could not be more pleased with the car, the deal, the experience, everything was perfect.

Sheila S.
San Jose, CA.

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Sonnen Motors - Thank You

In regards to my recent purchase at Sonnen Motors, I have no complaints. Thank you very much for a pleasurable experience.

Christine H.
Mendocino, CA.

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Internet Reputation Management 2009

Vertical Dealer occasionally recommends top tier talent that has delivered outstanding services to dealerships and individuals. Marc King Consulting offers the best Internet Reputation Management solutions we have seen, and weve seen more than a few. Online reputation is one of the fastest growing problems in the free-for-all world wide web. Having a comprehensive Internet Reputation Management program in place can add dollars to your bottom line.  Marc offers a FREE and CONFIDENTIAL review and recommendation consultation from his website. www.marckingconsulting.com

We rate this service 5 stars ***** - a true value with exceptional ROI.

Internet Reputation Management - Marc King Consulting
Confidential online reputation management services form a veteran search engine developer. With 16 years experience in development of web search technologies, Marc King Consulting can get the job done. Contact Marc King Consulting - Internet Reputation Management for more information about your individual case.

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Sonnen Motorcars Service Review

I had my Audi A5 serviced at Sonnen Motorcars in December. The service was well done and I want to commend the service manager Norman Brooks for doing an excellent job of keeping me informed and efficiently managing the service.

Albert S.
San Francisco, CA.

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Capitol Hyundai Reviews

Capitol Hyundai has seen a major spike in consumer accolades in recent months. Here is a listing of some of the consumer reviews that have come to us in 2008:

http://www.betterdealer.org/?s=Capitol+Hyundai

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Sunnyvale Ford Still the Sales and Service Leader

Sunnyvale Ford continues to lead our surveys for quality sales and service experience.

Here are some of the customer responses that epitomize the quality service at Sunnyvale Ford.

Sunnyvale Ford Reviews

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Hubacher Auto Center - Outstanding

Dear Hubacher Auto Center,

I felt compelled to tell you, the entire staff at Hubacher is outstanding! From the greeter with the coffee to the service writer and then the cashier. Everybody is friendly and it is a pleasure to do business with such a fine dealership.

Donald H.
Sacramento, CA.

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How to Have a Satisfying Used Car Buying Experience

Having Purchased my share of used cars over the years I have found that the reason for most unsatisfying used car purchases, arise from not knowing 3 simple principles that will will completely change the outcome of the used car buying experience.

Whether you have excellent credit or are one of the many more used car buyers with marginal or bad credit, read on, and set yourself up for a better used car buying experience.

Once you have found a dealer with a used car that suits your needs and budget:

1. Ask to have the car looked at by your own mechanic! This is critical, no excuses allowed. With all the Katrina cars literally floating around you will end up feeling like an IDIOT if you don’t have every used car you want to buy looked over by a professional mechanic BEFORE you purchase it.

2. Know your financial credit situation. If you have good credit (650+) then fine, you are in good shape to have an easy time. If however you have poor credit then PREPARE TO WAIT while the dealership attempts to find a lender who will carry you, AND be prepared to pay A MUCH HIGHER INTEREST RATE. Hey it’s your credit rating. You earned it, now you just have to deal with it.

3. Understand the dynamics of buying a used vehicle on an extended credit contract. For poor credit buyers, the most affordable cars will have at least 60K-80K or more miles on them. This means at best only one to two years of driving before expensive major maintenance work will be required in most cases. If you take out a high interest loan for 3-5 years on this vehicle you will end up deep in debt on a car that has little or no value without additional outlays of major cash to fix it. This upside down financial situation can often cause bitter resentment toward the dealer, and if payments are missed can spiral into even more credit problems for the buyer.

In conclusion: Be Aware, be smart. Know what you are getting into.

People with good credit go in with cash down payments and a high quality credit rating. They will almost always have an easy and enjoyable experience.

People with poor credit however almost always have a universally bad experience for all of the reasons outlined above.

A far better solution for poor credit buyers is to pay cash to a private owner, such as you will find in your local paper or on Craigslist.com . The same rule #1 applies. If the owner won’t let you have the car examined by your own mechanic, walk away. If the car checks out OK, then just pay cash and be done with it. This way you are cashed out on the deal with nothing more to owe to the bank. So you won’t end up down and out of luck, with no car and big debt to a lender.

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